These are the general terms and conditions for Australia’s Detailing Group to serve you and detail Cars, Trucks, Vans, Trailers, Caravans / Motorhomes, Camper trailers, Personal Water Craft and Boats.

Bookings

• Bookings are subject to change due to weather.

• Both Customer and Franchisee are required to give as much notice as possible if a Booking needs to be cancelled or changed.

• For specific jobs a cancelation fee may be charged for cancelations made with less than 24-hour notice as we have locked in the hours to serve you.

Pricing

• All quotes are subject to change due to state of the vehicle upon arrival.

Payments

• Payments are required to be paid on the day job is completed unless prearranged by the franchisee.

• Additional costs can be charged by any mobile car detailer. This pertains to Extra Dirty Vehicles – Pet Hair, Grass & Sand. These fees will be quoted and charged as per car detailer’s discretion. 

Liability

• The service selected by customer will be performed to the best of our ability with reasonable care and skill.

• Customers are required to empty the vehicle of all personal belongings prior to start of job. Franchisees are not liable for any personal belongings left in vehicle. Franchisees will clean/detail around personal items such as baby car seats or other heavy items for safety reasons.

• Franchisees are only liable for damages caused due to the service provided and will contact their insurance company if required.

• Once the job is complete, there is a 24-hour grace period for any unsatisfactory concerns to be resolved. Just let the Franchisee who served you, know what areas you aren’t completely satisfied with and they will arrange a day & time as quickly as possible to come back and fix these areas for you.

• Mould removal – Franchisees use wide range of products to remove mould to the best of their ability, these are products specifically used for vehicles and will not damage services or materials. Unfortunately, when mould has caused permanent damage to a surface or material, Franchisees cannot be held liable. This is something that will need to be addressed by a professional specialising in this field.

• Any concerns franchisees have with a vehicle such as peeling paint or hanging roof lining, they will address this with customer before the work begins.

• After the job is complete, it is the customer’s responsibility to check over the vehicle / caravan / motorhome / boat to make sure it is locked up and secure in every way. The customer knows their vehicle better than anyone else thus ensuring it is safe and protected after our Franchisee leaves.

Privacy and Data Usage

At Australia’s Detailing Group (ADG), your privacy and trust are of utmost importance to us. We are committed to handling your personal information responsibly, transparently, and in full compliance with Australian privacy laws.

Collection and Use of Personal Information

• We collect personal information that you voluntarily provide through our website, including but not limited to contact forms, enquiry submissions, and service requests. This information may include your name, email address, phone number, location, and vehicle-related details.

Marketing Communications

• By ticking the checkbox stating “I agree to receive marketing communications from Australia’s Detailing Group,” you are providing explicit consent for us to contact you via email, SMS, or phone with promotional offers, service updates, and relevant content. You may opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly.

Data Storage and Security

• We store your personal data securely using encrypted systems and restrict access only to authorised personnel. We take all reasonable steps to protect your data from misuse, interference, loss, and unauthorised access or disclosure.

No Unauthorised Use

• Your information will never be sold, shared, or used for marketing purposes without your explicit consent. If you choose not to opt-in to marketing communications, we will only use your details to respond to your enquiries and deliver the services you have requested.

Your Rights

• You have the right to access, update, or request deletion of your personal data held by us. To do so, please contact us at admin@austdg.com